How to force a refresh of the AVG Anti Virus Definitions MailSite support may require you to force a full refresh of your Anti Virus definitions to help with some issues. The following procedure explains how to achieve this.

To refresh your AV definitions please follow the following procedure.

-Stop SMTPRA and SMTPDA
-Run Regedit and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\[Wow6432Node\]Rockliffe\MailSite\
-Delete the MailFilter2 key (folder)
-Go to MailSite\AVG\Backup and delete the content here
-Go to MailSite\AVG and delete the cache folder
-Restart SMTPDA and SMTPRA
-Go to Server > Filtering > AVG and hit Update Now. Wait until the current definitions have a new timestamp.

IMPORTANT NOTE:

If your server has high throughput we recommend that you try one of the following options while the updates are downloaded to ensure they update as quickly as possible:

1. Stop mail from reaching the server using a Loadbalencer or firewall.

2. Right click on SMTPRA in the MailSite console and change the port number to stop it listening to incoming mail on port 25.

If you need additional support please email support@mailsite.com or call +44 (0)113 383 0125 (UK) or +1 408 879 5600(USA)