Express Timeout Values are Ignored

Despite changing the Express timeout value (KB 10309) sessions are still ended prematurely.

Solutions

• Check that the timeout values have been correctly set in the expresscfg.file and within IIS.
• Check that the cache and temp folders are emptying properly and have the correct permissions.

If these are correct then try the following:

• Open IIS
• Go to Application Pools in the tree on the left hand side.
• Right click and choose Properties on the 'DefaultAppPool' or the App Pool associated with Express.
• Under the recycling tab, choose to 'recycled the working process at the following time' only (De-select all other options). Set this at a time when little or no users are using Express. For example 3am in the morning when backups are often done.
• In the Performance Tab deselect all options.
• In the Health tab deselect 'Pinging' and 'Rapid Fall Protection'
• Press OK and exit out of IIS
• Restart IIS for this to take effect

If you still experience problems after this then please try the next possible solution to un-install and re-install IIS on the affected machines.

• Stop all the MailSite services
• Create a backup of your IIS configuration using this tool iiscnfg
• Although this tool is suggested as one such method to capture a backup of IIS it is not in any way supported by Rockliffe
• Control Panel > Add/Remove Programs > Add/Remove Window Components > Remove IIS
• Refresh the view and then re-install IIS
• Import your IIS backup
• Restart all the services
• Log into Express and check you can still send and receive mail

If you still experience problems after trying all these suggestions please contact the Support Department and open a support case