Outlook does not Display Banners When sending mail from the Outlook client banners are not inserted into the messages.

When sending mail from Outlook using HTML format any banner defined in MailSite using non-ascii characters are not seen in the sent messages.

To rectify this problem ensure that the client being used to send the messages uses an encoding that can cope with these 'foreign' characters. For example use UTF-8 to show characters used within the Spanish character set.

• Go Tools > Options > Mail Format > International Options.
• Change the preferred encoding for outgoing messages to UTF-8.
• Press OK and OK again.
• Try to send a message now with HTML in it.
• The footer now should be present in the received mail.