Express Error '8002801d' ? ,line 0 error when reading mail When attempting to open a message in Express the following error is reported: Error '8002801d' ? ,line 0 error

This error can occur if a dll hasn't been registered for use by the Installer.

To remedy this problem:

• Open a Command prompt and navigate to the MailSite install directory (the default location is C:\Program Files\MailSite)
• Run the following command: regsvr32 msmsg.dll
• Click Ok in the dialog box if the file has been successfully registered.
• Try to open the mail again.

If you continue to have problems then try the following:

• Stop the w3svc service on the server (net stop w3svc)
• Turn off any Anti Virus scanner on the system
• Backup and Express customizations
• Run the MailSite installer and select 'Repair'. NOTE: Selecting Repair means you will need to reapply any hotfix rollup package.
• Restart w3svc and your AV scanner.

If you are still experiencing problems after trying out these steps then please contact Support via the Customer Center on our website.