Recommended Logging Options in MailSite This document details the recommended logging options in MailSite. These are the suggested options to turn on for everyday use. For specific issues you may need to turn on additional logging. The logging options suggested below are useful to troubleshoot most email related issues.

Server Log Flags

• Service Start and Stop.
  

Select this option under 'File Log'.

Operation Log Flags

Select the 'All Services' tab

• Protocol Exchanges*
• Receive Transaction Summary
• Transmit Transaction Summary
• Network connections

Select these options under 'File Log'. You should ensure that you have sufficient space on disk for the logs directory. You can specify an alternative path from within the MailSite Console (Server > Logs > File Log) for the logs.

Error Log Flags

• Protocol Command Failures*
• Authentication Failures
• Network I/O failures
• File I/O failures
• DNS failures
• Dialup Failures
• General Errors
• Virus Scanning Errors**
• Anti Spam Processing Errors**

Select these options under 'File Log'. You should ensure that you have sufficient space on disk for the logs directory. You can specify an alternative path from within the MailSite Console for the logs.

*These options can produce large amounts of data. On busy servers this option should only be used to assist with debugging specific issues and not be turned on for everyday use.

**Only required for customers who have purchased the Anti Virus or Anti Spam options.