Installer reports Spool and Log Directory Cannot Be Renamed

A possible error can be returned from the MailSite installer that reports 'The Spool and Log directories cannot be renamed and may be locked'. This can be addressed with the below method.

This occurs when the Installation location for MailSite is incorrect within the Registry, or if the Log and Spool directory do not exist.

To verify if your system is affected by this problem first check the location of the Log directory within the MailSite console, and then ensure that folder exists at that location on disk.

To check the install path within the Registry follow the steps below:

WARNING!!
Incorrectly editing the Registry can damage the server, please proceed with care.

1. Click on the start button.
2. Select the run option.
3. Type regedit followed by OK, the registry editor will open.
4. Select the HKEY_LOCAL_MACHINE key.
5. Select SOFTWARE key.
6. Select Rockliffe key.
7. Look for a REG_SZ value called InstallDir
8. Check the path matches the real location where MailSite is installed.
   • If it is different, then change the path to reflect the real location of the installation.
   • If the path is correct then you should contact MailSite Technical Support* for further assistance to investigation this error message.
9. Close the registry editor.
10. Then restart the services.
11. Finally rerun the MailSite installer.

MailSite Technical Support*
You must have a valid Support contract to contact Support on this issue. If you do not have a support contract talk to your sales representative for information on how to obtain one.