LDAP Search not working in Outlook 2002/2003

This article highlights a known issue with the Microsoft Outlook client when operated with the MailSite LDAP service.

If you type a full user name in the Display Name field in the Find dialog box of your address book when you try to search a Lightweight Directory Access Protocol (LDAP) server in Outlook 2002/2003, you may receive the following error messages:

"Unable to display results because too many entries in the Internet Directory match your search criteria."

-and-

"The search could not be completed. MAPI_E_CALL_FAILED."

-and-

"Cannot contact the LDAP server (81) error."

Microsoft have released a document that explains this issue in detail and how to resolve the issue. The link to the Microsoft web page can be found below:-

http://support.microsoft.com/default.aspx?scid=kb;en-us;325314