SMTPRA Does not Start This document explains an issue with SMTPRA not starting on a server when Microsoft SMTP has also installed on your server. When MailSite has been installed you may find that the SMTPRA service has not started. If you have installed IIS on your server and its operating system is Windows 2000 Server, the default installation for IIS includes Microsoft's SMTP service. This will clash with the MailSite's SMTPRA services and stop the MailSite service from starting. You will need to uninstall the IIS SMTP Service from your server to allow MailSite SMTPRA service to start. To remove this option you need to follow these steps. 1. Click on the Start Button, select Settings then Control Panel. 2. Double click on Add-Remove Programs. 3. Click on Add/Remove Windows Components. 4. Select the option 'Internet Information Services (IIS)' and click the Details button. 5. Un-Check the option 'SMTP Service', Click OK 6. Select Next and then next again and IIS will then be reconfigured and SMTP will be removed.