Missed SPAM and False Positives To help improve the quality of the Anti Spam engine, customers can submit their sample .msg files to the email addresses:

is-spam@mailsite.com

not-spam@mailsite.com

Where possible, users should forward the original problem message as an attachment and send onto is-spam@ or not-spam@ as required.

Submission Format

Messages must be submitted in the following format.

• The original sample is sent an attachment, NOT as an inline forward.
• The sample must be in the RCF822 standard format.
• The sample must be attached as originally received, without compressing or zipping.

Please note: Messages forwarded to these addresses do not instantaneously impact the spam scoring results returned by the MailSite spam filter. However, all of these messages will be reviewed and appropriately reflected in newly updated spam heuristics and other spam-fighting tactics.