Express Logon Troubleshooting MailSite Express has the MailSite Express Troubleshooter v2.0 (extshoot) feature built in to assist in troubleshooting any issues with logging in.

This can be found by pointing your browser to the following:

        http://domain.com/express/extshoot.asp

Enter a Username and Password and hit the "test" button. You will see the results from this logon attempt. Below are some common results that are obtained from the extshoot.asp page and possible solutions:

 

Test Results	Solution
Error Logging Into IMAP Server: 8  Mailbox '1' successfully opened.	Check that the IMAP service is running from within the MailSite console. Please verify the path of the BOX directory for the domain within the MailSite console.
Error Logging Into IMAP Server: 8 Error Opening Mailbox : -2147467259 - The system cannot find the file specified. (0x2) Error Retrieving Mailbox Properties:	Check that the IMAP service is running and also verify the Username and Password.
Error Logging Into IMAP Server: 3 Mailbox '<mailbox name>' successfully opened.	Please verify the path of the BOX directory for the domain within the MailSite console.
Error Logging Into IMAP Server:3 Mailbox '<mailboxname> ' successfully opened	Check the supplied password
Error Logging Into IMAP Server: 8 Error Opening MailSite Server: -2147467260 - No such host is known. (0x2AF9) Error Opening Mailbox : -2147467259 - Error Retrieving Mailbox Properties: 8	Check IP address of IMAP (item 6) server and SMTP (item 7) service within expresscfg.asp file.
Error Logging Into IMAP Server:8 Error Opening MailSite Server: -214767260 - No connection could be made because the target machine actively refused it. (0x274D Error Opening Mailbox: -2147467259 - Error Retrieving Mailbox Properties: 8	Ensure that the IMAP service is not being block by a Firewall.  If MailSite Express is being hosted on a separate server then also ensure the MAILMA service is not being blocked.