Messages are causing POP3 to hang
Document ID: 10154
Synopsis
Pop clients hang when downloading a corrupt message with trailing dot.
More Information
Messages are causing POP3 to hang
Pop clients hang when downloading a corrupt message with trailing dot.
If an email has a missing carriage return before final trailing dot in a blank email then this can cause pop3 to hang in an email client. This may be due to the fact that anti virus software such as Norton AntiVirus has the option to "Scan incoming email". When NAV is scanning incoming emails and encounters the malformed email it immediately stops delivery
The simplest work around is for the user to log into their mailbox account via MailSite Express and delete the suspect email.
Alternatively if users deal with a vast number of emails at any one time the finding the problem email my be difficult. In this case a simple work-around is to temporally un-checking the box "check incoming email" when this problem occurs.