Not receiving AVG Anti Virus updates If you are not receiving anti-virus updates from the MailSite and have paid for an update subscription, please check your firewall settings.

In order to receive updates from the update server you will need to configure your firewall as follows:

• Permit FTP (TCP) connections to/from vu.rockliffe.com (IP 216.34.131.7)

The Anti Virus engine will download .exe and .dll files amongst others. You should ensure your Firewall permits the download of these types of files to the server.

MailSite was designed to use Active FTP connections. If the system has problems using Active FTP, it will revert to Passive FTP automatically.