Windows Console shows unknown status for all services When accessing a remote MailSite server using the Windows console, the status of all services is shown as unknown (represented by a question mark)

This will occur if you have installed MailSite but de-selection the option 'Services including Anti Virus and Anti Spam'. This option includes the core MailSite services and the Spam and Virus engines. You need to install this even if you do not subscrible to these services.

To correct this:

• Run the MailSite installer again in Modify mode
• Select to install 'Services including Anti Virus and Anti Spam'
• After the installation is complete you should reapply and hotfixes
• The problem should now be fixed.

The services may also show 'unkonwn' if you are logged into Windows using an non-administraive account. Contact your administrator to have your account promoted.