Pop clients unable to download mail from their account Downloading mail via POP3 client notice a long delay and/or the connection will Timeout If a clients mailbox contains a malformed message(s) which contain two dots at the end of the message, this causes the client to hang on those messages. Download and install the latest version of MailSite 5.2.x (5.2.3 or later) or the Hot-fix for MailSite version 4.5.6. (Smtpra-4.5.6.2 or later) This issue has been fixed in MailSite version 5.2.3 and later.
If you are running MailSite 4.5.6; download the "SMTPRA-4.5.6.2" hotfix or later. Both files can be found within the Rockliffe User Room at http://www.rockliffe.com/userroom/ These malformed messages will need to be removed. Suggested method of removing these messages; instruct your clients to login via MailSite Express and delete any and all SPAM and Junk e-mail. Which most of the time those are the messages which are malformed. The Upgrade / Hotfix will prevent future malformed messages from being processed by MailSite. However, your customers may still have those malformed messages within their accounts which will need to be removed.