MailSite Services stop operating properly Some services like SMTPDA and SMTPRA fail to deliver or receive messages after a period of time. Sometimes the services become corrupt and need to be re-installed, in order to correct the problem.

You must first ensure that the process is dead by using the KILL command included with MailSite. To re-install a service, please follow the steps below:

1. Open the Task Manager
2. Click on View then Select Columns and ensure PID is checked
3. Click on the service you would like to stop and note the PID number
4. Open a command window
5. Navigate to the mailsite directory
6. Type KILL PID Number and press enter

   For example, smtpra has the PID number 4521, to kill the smtpra.exe service :

   KILL 4521

7. Once the process is dead, at the command prompt type: service-name -remove.

   For example: smtpra -remove

8. Once windows has confirmed the removal of the service, type: service-name -install.

   For example: smtpra -install

9. To force auto start, type service-name -autostart, alternatively, you can assign the autostart property in the services console.
10. Should the MailSite services be running under a specific NT user account, such as when running MailSite 5.x in secure mode, you will also need to alter this in the services console

The service should be operational.