Using the KILL command included with MailSite Starting and stopping services through the Console or the services window does not work.

Sometimes you need to stop a service by force because the windows tools are not responding. To stop a runaway MailSite service, follow the steps below:

1. Open the Task Manager
2. Click on View then Select Columns and ensure PID is checked
3. Click on the service you would like to stop and note the PID number
4. Open a command window
5. Navigate to the mailsite directory
6. Type KILL PID Number and press enter

For example, smtpra has the PID number 4521, to kill the smtpra.exe service :

KILL 4521