How to set up ActiveSync on your Smartphone or Tablet
Document #:10488
Applies To:
- MailSite
9.x
- ExpressPro
9.x
- MailSite
10.x
- ExpressPro
10.x
Synopsis:
MailSite Fusion includes the ability to sync email, calendars and contacts to smartphones and tablets including Windows Mobile, Android, Apple and Nokia devices. Use this document as a guide to setup your device.
More Information:
The instructions below are designed to reflect what the settings look like on smartphone. Some variations however may apply to different models.
Android
Android 2.1+ devices natively support Microsoft AciveSync which allows wireless synchronization of Email Contacts and Calendar
- Press menu, then go into Settings
- Select Accounts and Sync
- Press Add Account
- Under More Accounts, press Microsoft Exchange ActiveSync (On some devices, this may be called Corporate Mail)/li>
- Enter in your Email address and Password and press Next
- If AutoDiscover Fails, select Manual Setup and enter your server address e.g. mail.domain.com
- Note that Use secure connection (SSL) is enabled by default, if your server does not support SSL connections untick the checkbox for SSL
- Reenter your server credentials if necessary and press Next
- Once your information is verified, you may select which collections to synchronize.
Apple iPhone and iPad
- Go to the Home Screen > Settings > Mail, Contacts, Calendars and then select Microsoft Exchange
- Complete the Account Settings with your email address e.g user@example.com, username e.g example.com\user and password. Give this a description and press Next.
- Enter the server address e.g. mail.domain.com and press Next
- Choose what you wish to synchronize on the phone out of mail, contacts or calendars or all of these. Tap Save.
The iPhone defaults to use SSL on the account you setup. If you wish to turn SSL off you need to enter the connection details above and let the connection to the server fail.
You can then go into Home > Settings > Mail, Contacts, Calendars > select your account. Then choose Account Info > Edit . Set 'use SSL' to OFF and tap 'save'.
Windows Mobile Devices
Smartphones running Windows Mobile 7, 7.5, and 8.
- On Start, swipe left to the App list, select Settings, and then select Email + accounts.
- Select Add an account > Outlook.
- Enter your e-mail address and password and select Sign in. Windows Phone will try to set up your e-mail account automatically. If setup completes successfully, skip to step 7.
- If you see the message “Check your information and try again. You may have mistyped your password.”, verify that you entered the correct email address and password. At this stage, you don’t need to specify any values for User name and Domain. Select Sign in. If setup completes successfully, skip to step 7.
- If your e-mail account can't be set up automatically, you’ll see the message, “We couldn’t find your settings”. Select Advanced. You'll need to enter the following information:
- E-mail address - This is your full e-mail access, for example user@example.com.
- Password - This is the password for your e-mail account.
- User name - This is your full e-mail address, for example user@example.com.
- Domain - This is the part of your e-mail address after the @ sign, for example example.com.
- Server - For instructions for finding your server name, see the “Finding the Server Name” section below.
- Select Show all settings and make sure the Server requires encrypted (SSL) connection box is selected.
- Select Sign in.
- Select OK if Exchange ActiveSync asks you to enforce policies or set a password.
Nokia E, N & Asha
Mail for Exchange on Nokia S60 E,N and S40 Asha series smartphones utilizes ActiveSync. The Mail for Exchange client enables wireless synchronization.
- Install or open Mail for Exchange on your device. Create a new profile
- Go to Connection > Exchange Server and specify the mail server address e.g. mail.domain.com
- Under Secure Connection choose Yes to use SSL. This is recommended.
- Go to Credentials and enter your username, password and domain to access your email account.
- Go to Sync Content and select the services you wish to sync from Contacts, Calendars and Email.
BlackBerry
Requires AstraSync. More information can be found under the Related section, see document ID #10489.
Related:
See these other knowledge base documents:
Last revised 2013-6-19